Standard One Year Warranty
Southwest Valve warrants this product to be free from defect in workmanship and materials,under normal use and conditions, for a period of one (1) year from the original invoice date. Only the product is covered under this warranty, up to the original cost of purchase.
Southwest Valve agrees, at its option during the warranty period, to repair or replace any defective product free of charge (except for any fees that may be incurred by the customer for shipping, handling, restocking, packing, return postage, and insurance). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase. This warranty does not cover damages resulting from other than ordinary wear or any use for which the product was not intended, including damages resulting from misuse, abuse, negligence, incorrect installation, incorrect application, accidents or shipping damage. All warranty claims must be filed by the purchaser to Southwest Valve, who in turn will contact the manufacturer regarding any warranty return or replacement. It is our policy to replace items whenever possible. This warranty gives you specific legal rights. You may have other rights, which vary from state to state and country to country.
Product Return Policy
Southwest Valve Inc. accepts product returns within 30 days of original purchase. Product must be in its original condition and not have been placed in service. Any modified material is non-returnable and noncancellable. A restocking fee of 25% applies on all material returns with any freight costs to be paid by the customer.
Returns cannot be accepted without prior authorization. Contact us (phone or email) to obtain approval to return any item.